If you can't update or restore your iPhone or iPod touch

Yous can put your iOS device in recovery manner, and then restore it using your figurer.

In these situations, you might need to use recovery mode to restore your device:

  • Your computer doesn't recognize your device or says it's in recovery mode.
  • If your screen is stuck on the Apple tree logo for several minutes with no progress bar.
  • Yous meet the recovery manner screen.

Learn what to do if you come across the progress bar on your screen for several minutes.

Put your device in recovery fashion and set it upwardly once again

  1. Make certain that your Mac is up to date. If y'all're using iTunes, brand sure y'all have the latest version of iTunes.
  2. On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open up it again. Notice out which macOS your Mac is using.
  3. Keep your device continued and look until the recovery mode screen appears:
  4. Locate your device on your calculator. When y'all see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Look while your computer downloads the software for your device. If the download takes more than than 15 minutes and your device exits the recovery mode screen, permit the download finish, so echo step 3.
    A Finder window on a Mac showing options to restore or update your iPhone.
  5. Later the Update or Restore completes, set your device.

Get more than aid

  • If y'all come across an error when you lot update or restore your iPhone or iPod, acquire what to exercise.
  • If you can't update or restore your device with recovery mode, you can't utilise recovery mode considering of cleaved buttons, or your device is stuck in Activation Lock, contact Apple Support.

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